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Return & Refund Policy

Return & Refund Policy

Shipping Policy

Thank you for choosing our shop! We are committed to ensuring that your orders are processed and shipped to you as efficiently as possible. Please read our shipping policy carefully to understand the steps involved in the delivery of goods and estimated delivery time.

FOR DELIVERY WITHIN THAILAND

we will deliver the goods after payment is confirmed within 1-2 days. After payment confirmation, we will pack the product and send it to the post office within 1-2 days. The delivery time to customers will be approximately 2-7 days after the product is delivered to the post office, depending on the distance. We will provide you with a tracking number to track your shipment.

FOR INTERNATIONAL DELIVERY

We will also deliver the goods after payment is confirmed within 1-2 days. After payment confirmation, we will pack the product and send it to the post office within 1-2 days. The delivery time to customers will be approximately 10-15 days after the product is delivered to the post office, depending on the distance. Please note that delivery times may vary due to customs clearance procedures in your country. We will provide you with a tracking number to track your shipment.

Please note that delivery times may vary depending on the distance and any unforeseen circumstances such as natural disasters or public holidays. We will make every effort to ensure that your order is delivered to you as soon as possible.

If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact us. We will be happy to assist you.

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@eastwestfitness.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@eastwestfitness.com and send your item to: 36/2 Soi Sukhumvit 69 ( Salinimit ), Sukhumvit Rd., Prakanong Sub-district, Wattana District,Bangkok Thailand 10110.

Shipping returns

To return your product, you should mail your product to: 36/2 Soi Sukhumvit 69 ( Salinimit ), Sukhumvit Rd., Prakanong Sub-district, Wattana District,Bangkok 10110.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@eastwestfitness.com. for questions related to refunds and returns. Contact us

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